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How it works

Getting your phone fixed couldn't be simpler

No shop, no queue, no leaving your phone behind for days. Here's exactly how it works, from first message to fixed phone.

1

Get a quote

Message us on WhatsApp or send a quote request with your phone model and the fault. We reply with a personalised price — no automatic prices online.

2

We arrange a time

We agree a time and place that suits you — your home or workplace — within our hours of 08:00–20:00, daily.

3

We come to you

We travel to you across South Wales. You don't go anywhere, and you don't lose your phone for the day.

4

We repair it

We confirm the expected time, agree everything, then carry out the repair. Most standard screen replacements are done in around 45–60 minutes.

We come to you Most standard screens ~45–60 min Across South Wales Everything agreed before we start

What to expect on the day

Before we start, we confirm the fault, talk through the part options and details, and tell you the expected repair time. Nothing goes ahead until you're happy. Most standard screen replacements take around 45–60 minutes, depending on the device, fault and parts required. Some repairs are more involved — if yours is, we'll explain that clearly and agree it with you before beginning.

Parts & repair information

The exact part options, availability and details for your repair are discussed and agreed with you before any work begins, so you always know what's involved. Read our parts & repair information

Payment & booking

We never confirm a booking or take payment automatically online. We speak with you first, agree the details, and only then arrange everything. It's a personal service, start to finish.

Get your quote

Ready? Get your quote

Four quick taps — then send it your way. No automatic prices — we reply personally.

Get your quote

4 quick steps

Send us your details

Tell us what's wrong and where you are

Fill this in and we'll reply with a price and a time that suits you — or contact us directly below. We never book or charge anything without speaking to you first.

We reply during 08:00–20:00, Mon–Sun. No automatic prices — we'll quote you personally.

Common questions

How it works — FAQs

Do I need to go to a shop?
No. We're a mobile call-out service — we come to your home or workplace by appointment. There's no shop to visit.
Will my phone be taken away?
For most standard screen replacements, no — we do them on-site while you're there, normally in around 45–60 minutes. If a repair is more involved, we'll explain that and agree it with you first.
When are you available?
We handle calls, messages and appointments between 08:00 and 20:00, seven days a week. You can send a quote request at any time.
Is anything booked automatically?
No. We never confirm a booking or charge anything until we've spoken with you and agreed the details.

Cracked screen? Let's get it sorted.

Tell us your phone and the fault. We'll come to you across South Wales and most standard screen replacements are done in around 45–60 minutes.